| Return Policy |
We have a simple return and warranty policy, see the following paragraphs:
Payment
If customers fails to make any payment or any portion thereof, when due, the entire unpaid balance shall, at the Company's election, become immediately due. A finance charge of 1-1/2% per month (18% per annum) but not in excess of the legal maximum, may be added on any amount 20 days in arrears.
Core Returns
Core returns will only be handled in accordance with published Company policy in effect . Core return information, core return number and shipment destination are typically provided with the shipment. Cores are returned freight prepaid by customer. If you have a question please call 1-800-216-1632 prior to shipment. Cores are returned to the factory where they under go a core inspection process, the factory writes and mails a check to us, we then write a check to you. Receipt of core funds can take up to six weeks. In the unlikley event that a transmission fails during the warranty period the unit is to be returned to the factory for inspection and repair. Customer pays freight in on direction. Please call prior to return,, warranty is for material and workmanship, not abuse or running with low or no fluid. Extended warranty on transmissions is available.
Merchandise Returns
Please contact our sales department (call 1-800-216-1632) before returning any merchandise. You will be provided a Return Goods Authorization number (RGA#), this number must appear on the outside of the shipping package in large legible letters. Packages received without this number will be refused. Please include a copy of the original invoice.
All returned merchandise is subject to a 15% restocking charge plus credit card fee's, unless prior arrangements have been made with the sales department. There are no returns allowed after 30 days of date received, all returns are to be ship freight prepaid. Please allow at least fifteen workings day to process merchandise returns. Opened kits and partical kits are not returnable.
Shortage or Damage Claims
All claims need to be made within seven day from receipt of purchase.
Warranty
Warranty returns vary depending upon the individual manufacture. We warrant that the merchandise sold is free from defect in material and workmanship. In the event that any merchandise is defective the remedy is to receive a replacement part. Drivetrain Inspector/technical personnel will make the determine if parts failed due to material and workmanship of because of incorrect installation or because the driver was just having to much fun. All other warranties are excluded.
Description and Specification
While every effort is made to ensure accuracy, the descriptions, illustrations and material contained in web site of descriptive material represents the general nature of the items described herein, but do not form part of any order or contract amount to any representation or warranty.